1. INTRODUCTION

This website (the “Site”) is owned and operated by Gretna Plumbing & Drain (we, our, or us). We can

be contacted at: gretnaplumbinganddrain@gmail.com | gretnaplumbing.com

We are committed to protecting the privacy and personal data of our customers and end users. This

Privacy Notice (the “Notice”) explains how we collect, use, and disclose your personal data when you

use the Site or our services.

We may update this Notice from time to time. If we make material changes, we will alert you. We are

the controller of the personal data we process about you, meaning we decide how and why it is

processed.

Questions about this Notice? Contact us at gretnaplumbinganddrain@gmail.com.

2. WHEN WILL WE COLLECT YOUR PERSONAL DATA?

When you sign up to use the services of Gretna Plumbing & Drain, we will be able to identify you and

the activities you undertake in connection with the services we provide.

We may collect your mobile phone number and SMS consent when you submit a form on our website,

speak with our staff by phone, communicate with us in person, or otherwise request services from us.

3. WHAT PERSONAL DATA WILL WE COLLECT?

We may collect, use, store, and transfer different kinds of personal data about you, grouped as follows:

• Identity Data – first name, last name, age, home address, and telephone number.

• Contact Data – first name, last name, home address, billing address, and telephone number.

• Financial Data – bank account and payment card details. Note: we do not store bank or card

details on the Site.

• Transactional Data – details about payments to and from you, and products/services purchased

via the Site.

• Technical Data – IP address, login data, browser type and version, time zone, operating system,

and related device information.

• Usage Data – information about how you use the Site.

• Marketing and Communications Data – your preferences for receiving marketing and

communications from us.

• Service Data – information relating to scheduling, dispatching, job details, service history,

invoicing, and communications between you and our technicians.

We also collect and use Aggregated Data (statistical or demographic data) which does not identify you

personally. We commit to maintaining such data in de-identified form and will not attempt to re-identify it

except as required by law.

4. PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We use your personal data to:

• Set up, administer, and manage your account

• Provide you with our plumbing and drain services

• Optimize the functionality of the Site (including data analysis, testing, support, and maintenance)

• Deliver a personalized user experience on the Site

• Facilitate scheduling, dispatching, invoicing, payments, and communication in connection with our

services

5. COMMUNICATIONS (EMAIL AND SMS)

By providing your contact information to Gretna Plumbing & Drain, including your mobile phone number

and email address, you consent to receive transactional communications related to your relationship

with us. These may be delivered by SMS text message, email, or other electronic means and may

include:

• Appointment reminders

• Technician arrival updates

• Overdue reminders

• Service follow-up communications

• Billing or account notifications

Message frequency may vary. Message and data rates may apply for SMS communications.

You may opt out of SMS messages at any time by replying STOP to any message. For assistance,

reply HELP or contact us at gretnaplumbinganddrain@gmail.com.

You may unsubscribe from email communications by following the unsubscribe instructions in any

email or by contacting us at gretnaplumbinganddrain@gmail.com. Note that we may still send

messages necessary to provide requested services or comply with legal obligations.

No mobile information will be shared with third parties or affiliates for marketing or promotional

purposes. Text messaging opt-in data and consent will not be shared with any third parties.

Your consent to receive SMS or email communications is not a condition of purchase, and you may

revoke consent at any time.

6. DISCLOSURES OF PERSONAL DATA

We may share your personal data with the following categories of third parties:

• Business partners, suppliers, and sub-contractors for the performance of contracts (e.g.,

third-party technicians or specialists we engage to deliver certain services)

• Service providers that assist with the provision, improvement, and optimization of the Site

• Service providers performing functions on our behalf including sending customer

communications, recovering debts, analyzing data, processing payments, and providing customer

service

We may disclose your personal data in response to subpoenas, warrants, or court orders, or to comply

with applicable law. We may also disclose data to establish or defend legal claims, prevent illegal

activities, or protect the rights, property, or safety of our business, staff, or the public.

In the event of a business transfer or change of ownership, your personal data may be transferred to

the new owner, and you will be informed of such transfer.

7. HOW DO WE PROTECT YOUR PERSONAL DATA?

We take your privacy seriously and have implemented appropriate physical, technical, and

organizational security measures designed to protect your personal data against accidental loss,

destruction, damage, and unauthorized access, use, alteration, or disclosure.

8. COOKIES & RELATED TRACKING TECHNOLOGIES

The Site may use cookies, web beacons, pixels, tags, and similar technologies to support functionality,

analytics, and related purposes. These may include browser identifiers, session cookies, persistent

cookies, and third-party analytics tools that help us recognize your device, understand how the Site is

used, and improve performance and user experience.

You can manage certain permissions and preferences through your browser settings or through any

cookie preference manager we make available on the Site.

9. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We retain information about you for as long as needed to fulfill the legitimate business purposes

outlined in this Notice. Specific retention periods vary depending on the nature of the information, why

we need it, and applicable legal requirements, industry standards, and contractual obligations.

10. CHILDREN AGED UNDER 16

The Site is not intended for users under the age of 16, and we do not knowingly process personal data

of users under this age.

11. WHAT ARE YOUR RIGHTS?

Depending on your state of residence, you may have the following rights regarding your personal data:

• Right of Access – You may have the right to know and access the personal data we have

collected about you, including the categories of data, purposes for processing, and categories of

third parties to whom it is disclosed.

• Right to Correction – You have the right to request correction of inaccurate or incomplete

personal data.

• Right to Deletion – You have the right to request deletion or anonymization of your personal

data.

• Right to Data Portability – You may request your personal data in a structured,

machine-readable format for transmission to another entity.

• Right to Prohibit Sale or Sharing – We do not sell or share your personal data as defined under

applicable law.

• Automated Processing – You have the right to opt out of automated decision-making for

significant decisions. We do not currently use such technology.

• Sensitive Information – We do not use or disclose sensitive personal information for purposes

beyond those permitted by applicable law.

To exercise any of these rights, or for more information, please contact us at

gretnaplumbinganddrain@gmail.com. We may need to verify your identity before processing your

request.

12. WHO CAN YOU ASK FOR MORE INFORMATION?

If you have any questions or concerns about how we handle your personal data, please contact us at:

Gretna Plumbing & Drain

Website: gretnaplumbing.com

Email: gretnaplumbinganddrain@gmail.com